Before performing any new health, fitness or nutrition program, please consult with your Doctor or General Practitioner to discuss your individual needs. While the iFour Life Team is here to provide general advice, you should seek professional help where individual assistance is needed.
Need help with the iFour Core App? Check out the list of frequently asked questions below.
Can I do the iFour Core App at home?
Yes! All of the iFour Core rotations are bodyweight so you can train anywhere – your home, gym, hotel, outdoors, etc.
Can I do the iFour Core App at the gym?
Yes! iFour Core is so versatile, you can train at any location! If you’re exercising at the gym, click on your profile and update the “Equipment” section to represent the items you have available at your gym.
Can I still take part in other fitness activities?
Of course, the iFour Core rotations are no longer than 10 minutes long. So whether you tag on the core exercises pre or post workout, or utilize the iFour core app alone, keeping it consistent with any workout routine is where you will become stronger! Always listen to your body and if you think you are overdoing it, please take a rest day.
When will I see results?
Many people who start a new program want to see results immediately but everyone’s lifestyle is different. It is important to understand that there are no quick fixes when it comes to health and weight loss. Maintaining consistency in your program, consuming a healthy, balanced diet, and staying focused with short term and long term goals will always help bring the best results, regardless of your situation.
Can I complete the iFour Core App if I am currently pregnant?
While it is great to hear that expecting mothers are staying active during their pregnancy, there are a lot of changes happening during this time. As this experience is different for every woman, please keep in mind that this app is not catered towards pregnant women until after you have given birth and obtain clearance from a healthcare professional.
Can I complete the iFour Core App if I just gave birth?
For new mothers, the iFour Core App is a great way to help you ease back into a regular core routine! We suggest getting clearance from your healthcare professional after giving birth (usually at your 6-week-postpartum check-up) to ensure the program will be safe for you to begin.
Can I complete the iFour Core App with an injury?
The iFour Core App is not customised to accommodate injuries. Your health and wellbeing is our highest priority and we would hate for you to feel any further discomfort or potentially prolong your recovery.
For this reason, if you have a pre-existing injury, we recommend that you seek clearance from a healthcare professional prior to beginning any new exercise program. If you have been cleared by your doctor, general practitioner or a physical therapist to resume exercise during your recovery, it is important to perform the fitness test in its entirety so we can appropriately place you at your current fitness level.
Resuming your regular training routine after any injury can take time. It is important that you listen to your body and slowly ease into a routine that correlates with your current stage of rehabilitation.
What equipment do I need?
All of the iFour Core exercises are bodyweight rotations. However, if you have access to equipment, click on your profile, then select the pieces of equipment you have access to. You can choose from the following: Towel or Sliders, Resistance Band, Dumbbell, Bosu Ball or Physioball.
I just performed the Fitness Test, why are my results different levels?
During the Fitness Test, iFour Core takes you through 4 different core rotations where you will perform the exercise to fatigue (when you cannot perform the rotation any longer). Our core is an endurance muscle and because we have different muscle fibers that make up our core, your core might be stronger in some areas than others. Hence, at the end of the Fitness Test, your results might show different levels depending on the exercise performed.
How do I get a better level during my Fitness Test?
There are 5 different levels in the iFour Core App. Level 1 – Level 5 (level 5 being the most advanced). It is important that during the Fitness Test you give your all, but once you fatigue during the test, push stop and do not cheat yourself as your results reflect the level appropriately chosen for you. As with anything, the more consistent you are with any program, the more you will improve, become stronger and advance to the next level.
Do I have to start the Fitness Test over from the beginning if I get distracted?
Distractions can happen during your workout – we get it. If you get distracted during your Fitness Test (work call, kids, etc), you have the option to reset the exercise you are currently on. If you push stop, this will capture the current time and reflect the level associated with the duration you completed.
When can I start?
After you download the app and log in, you can start using the iFour Core program right away!
Am I too young/old?
Never! You can reach your goals at any age! Just make sure that you perform the Fitness Test without cheating so you will be placed at the appropriate core levels. If you are concerned, please consult with your healthcare provider before performing the Fitness Test. You must be 18 years or older to purchase the program. If you’re under 18, we ask that you check with your parents or legal guardian first.
How safe is my personal information?
How much of my data will iFour Core use?
Our videos adapt to the speed of your network connection and phone, so we cannot tell you exactly how much data it will use. On average, 5 minutes can use up to 60MB. If you are worried about data usage, we recommend always trying to connect to wifi before watching or performing an iFour Core video or workout.
Can I watch the workouts on an external display like my TV?
If you are training at home, you can watch and perform your workouts on an external display by connecting your app to your monitor or smart TV using AirPlay.
Can I play music during the workouts?
Yes, simply start your music on your favorite streaming service, then switch back to the iFour Core app and continue the workout.
Does iFour Core offer support?
Yes! iFour Core offers support and encourages each individual throughout their journey to become a better version of themselves.
You can contact us via the ‘Contact’ button on the web. If you are using the app, go to ‘Connect’ on the menu page, then push the ‘Support’ button to send us a message.
Alternatively, you can contact us via email at firstname.lastname@example.org
How do I claim my 7-day free trial?
The 7-day free trial is added automatically to your account. It starts as soon as you sign up. Once your 7-day free trial ends, you will have the option to choose between a monthly or annual subscription.
How do I upgrade my subscription?
Upgrading to a 12-month subscription offers the best value for money. Follow the steps to upgrade.
If you subscribed through the Google Play Store, simply log into your app and head to Settings > Subscription > Upgrade & Save, then click ‘Check it out’ to choose the subscription you want to upgrade to.
When you upgrade, you will be charged the full amount of the new subscription immediately. Any time that was remaining on your previous subscription will be added to the length of your updated subscription.
If you subscribed via the iOS app, open your iFour Core App and go to Settings > Subscription > Upgrade, then choose the subscription length you want to upgrade to.
When you upgrade, you will be charged the full amount of the new subscription and will be refunded the amount remaining on your previous subscription.
Does iFour Core offer family sharing?
Although the iFour Core App is accessible on various devices through your family sharing plan, the in-app purchase of the iFour Core subscription is available only to the unique username established at the time of purchase. Therefore, each user must have their own subscription to use the app after the Free 7-day Trial.
I am having trouble making a payment.
There are a number of reasons your payment may have been declined. Please take a minute to check the following:
- If you have insufficient funds in your chosen bank account.
- If you entered the wrong card number by mistake.
- If your card has expired.
- If your bank denied the transaction without specifying a reason. This can sometimes occur with international payments. Contact your bank if you believe this is the case.
For app purchases:
- Ensure your Apple ID or Google Play account is linked to a valid credit card or PayPal account.
- Make sure there are no restrictions or parental locks on your Apple ID or Google Play account that could be preventing the payment from processing.
If you are still experiencing difficulty making a payment, you can contact us via the ‘Contact’ button on the web, or if you are using the app, go to ‘Connect’ on the menu page then, push the ‘Support’ button to send us a message.
Alternatively, send an email to email@example.com and include the email address you used upon registration, and we’ll investigate this for you.
What payment options are there and which payment system do you use?
You can download iFour Core from the App Store or Google Play Store and join through the app. In this case, your payment is processed directly through the App Store for iPhone users, or Google Play for Android users. Click for more information on Apple or Google Play billing and purchases.
Will I keep being charged month-to-month?
Yes. iFour Core is a subscription-based program so you’ll be charged every month or 12 months automatically, depending on which subscription you choose. But there are no lock-in contracts so you can cancel at any time.
However, you must cancel 24 hours before your subscription ends to avoid being charged for the next subscription period.
Can I get a refund if I cancel in the middle of my subscription?
As per our Billing Terms, we do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.
You must cancel 24 hours before your subscription ends to avoid another payment. This will not shut down your profile and you will still enjoy access to the program for the entire period you paid for.
How do I cancel my subscription?
If you subscribed via the iOS app, you can find details on how to cancel here.
If you subscribed via the Android app, you can find details on how to cancel here.
Please note, as iFour Core is a subscription-based program, you will no longer have access to any content once your subscription has expired.
I am trying to sign up but my email address is already registered.
It sounds like you already have an iFour Core account so try to log in (not sign up). If you cannot remember your password, click the ‘Forgot Password’ link and check your inbox for a reset password email. If you did not receive your password reset email, please check your spam/junk folder.
I forgot my password!
If you forgot your password, click the ‘Forgot Password’ link and we will email you a link to reset it. Be sure to check your spam/junk folder as well.
I didn’t receive the email to reset my password.
Make sure you are entering the email address that you signed up with (not another email by accident – like your work email). If that does not work, you can contact us via the ‘Contact’ button on the web. Alternatively you can send us an email at firstname.lastname@example.org and we will help you!
I can’t log in!
Try updating your browser to the latest version. Also, check that your cookies are not set to ‘blocked’ and clear your cache (instructions here). If that does not work, you may have signed up twice using two different emails, maybe even two different passwords. Make sure you are using the correct email and password for the account you are signing into.
I need more help.
If you are on the web, you will find many detailed questions via the Help button on the top menu. If these topics do not provide the answer you are looking for, you can send us a direct email to email@example.com. Please include your full name, the email address you used to set up your account, and a description of the issues you are experiencing and we will help you!
If you are using the app, simply go to the menu page, click on ‘Connect’ and then click ‘Support’ to send an email.